We support you in the event of an accident or damage

Guide to dealing with damage and technical problems

Unfortunately, accidents and technical problems happen. In order to help as quickly as possible, we've compiled the relevant information below.

What should I do in case of an accident or breakdown?

Inform the police

In the event of an accident, notify the police immediately. Once you are in a safe location, and as soon as possible, you are required to notify FINN of the accident. Then, once the police report is available, you are required to  ask for a copy of the report including the name, address, phone number and license number of the other party involved in the accident. FINN will work with you and the third-party insurer to assist you while the third-party insurer adjusts the claim. 

Contact FINN

After you have informed the police, contact our customer service hotline at +1 (619) 439-0735.

 

Our customer service team will guide you through all necessary steps and takes care of any required service or repairs.

Repair

Arrive at the designated service station at the agreed upon time. 

Billing is done directly between the service station and FINN. If it is a case in which the costs are not covered by FINN (for example, a flat tire you caused yourself), you will be billed by FINN. Of course, you benefit from our volume and direct OEM discounts. You will be responsible for any applicable deductible.

Inform the police

Contact FINN

Repair

In the event of an accident, notify the police immediately. Once you are in a safe location, and as soon as possible, you are required to notify FINN of the accident. Then, once the police report is available, you are required to  ask for a copy of the report including the name, address, phone number and license number of the other party involved in the accident. FINN will work with you and the third-party insurer to assist you while the third-party insurer adjusts the claim. 

What should I do if I have other technical problems?

Customer service

If you have any questions or technical problems, you can contact our customer service during our business hours by phone at +1 (619) 439-0735 or by email at help@finn.auto.

If your vehicle is no longer ready to drive, for example due to a flat tire, please contact our hotline at +1 (619) 439-0735.

Appointment

We look for and inform a service station near you. FINN will coordinate with you to schedule an appointment at one of our in-network facilities. 

Customer service

Appointment

If you have any questions or technical problems, you can contact our customer service during our business hours by phone at +1 (619) 439-0735 or by email at help@finn.auto.

If your vehicle is no longer ready to drive, for example due to a flat tire, please contact our hotline at +1 (619) 439-0735.

Questions and answers about insurance

The insurance covering you and your vehicle is obtained by FINN through a third-party insurance company. Your insurance coverage will include liability insurance as well as comprehensive coverage. You are responsible for any applicable deductible. 

Motor vehicle liability insurance is required by law in the United States. Motor vehicle liability insurance covers damage that you, the driver, cause to other people or property. 

The comprehensive insurance helps pay to replace or repair a vehicle that is caused by something other than a collision, and caused by events out of your control. You are responsible for the applicable deductible. 

Flat tires:

Flat tires are not considered part of the normal vehicle wear and tear. Associated costs with a flat tire are therefore not covered by comprehensive insurance. 

Loss of key:

If your key is lost, we will charge you a flat fee plus the cost of obtaining a new key from the manufacturer. 

Your subscription includes comprehensive coverage. If damage occurs, you may be responsible for a deductible up to $1,000.

If another participant in the accident is held liable for the damage, their liability insurance will cover the damage and you will incur no costs.