Questions about your car subscription?

General Subscription

Your FINN car subscription includes insurance, maintenance, 24/7 roadside assistance, vehicle registration, and vehicle titling.


Please note that FINN does not guarantee that your car will be registered to your state of residence, or that your car's license plate will match your garaging state. FINN subscriptions do not include parking permits, parking registrations, fuel (including gas or electricity), toll charges, or violation charges.

The vehicle may only be used in the continental United States.

Yes! Although we can only deliver vehicles to your permanent address if it is within our service area, you may operate your FINN vehicle anywhere in the US. Your car’s license plates may be issued by any of the states in which we operate, and FINN does not guarantee that your car's license plate will match your garaging state.


If your permanent address changes during the FINN subscription period, please notify us to update your records. Additional fees may be incurred if the region is outside of our service area. 

At this time, FINN does not permit changes to your mileage package mid-subscription.

Subscriber & Driver Requirements

In order to drive our cars, you must be at least 25 years old, have had a valid US driver's license for at least 2 years, possess a FICO credit score of at least 680, meet all of FINN's safety criteria, and abide by all of the terms in your subscription agreement.


As with driving any vehicle, you must hold a valid US drivers license during your subscription with FINN.

Yes. FINN does perform a credit check before you sign up. We look to credit bureau scores, driving history, and other criteria in our evaluation process. Credit scores are obtained through a soft pull and will not adversely affect your credit score. 

No, unfortunately at this time FINN only allows holders of valid US driver's licenses to subscribe with us.

Unfortunately, no. At this time, we require our subscribers to have had a valid US driver's license for at least 2 years.

Yes, as long as your license is valid in the United States and your place of residence or garaging location is in our service area. 

Yes, FINN subscribers can add up to four (4) additional drivers to their vehicles. Additional drivers must fulfill all of the same driver requirements as primary drivers (subscribers). Please note that only immediate family, spouses, and members of the subscriber's household may be registered as additional drivers, with exceptions being granted in rare circumstances pending case-by-case approval.


To register an additional driver, the primary driver (subscriber) should email us at help@finn.auto with:


  1. First and last name of the additional driver
  2. Email address (must be different from the subscriber's email address)
  3. Relation to subscriber (immediate family / spouse / household member)
  4. Proof of a valid US driver's license (images of front and back)


Once this information is received, our team will review the additional driver's eligibility and be in touch with next steps.

No, unregistered drivers are not allowed to drive FINN vehicles. 


To register an additional driver, please see "Can I register additional drivers to my FINN subscription?".

Customers are allowed to have up to two (2) active FINN subscriptions at a time. 

Insurance & Coverage

FINN's third party insurance plan offers a $300,000 combined single limit coverage on physical damage and bodily injury. This coverage applies across all states we currently operate in. Our subscribers are responsible for a $1,000 deductible. 


For more information regarding what to do in the case of an accident, please see our Insurance & Coverage page.

 When things get serious, we won't leave you out in the rain. 


Our 24/7 damage hotline can be reached by dialing +1 (888) 296-3688


 It is best to save this number directly into your mobile phone. Please always inform the police in the event of an accident or damage. 

At the end of your subscription, your vehicle is expected to be returned in good condition. However, FINN allows for normal wear and tear. 

Please note: Wear and use outside normal guidelines could result in excess wear and tear charges. 


Examples of excess wear and tear can include, but are not limited to:

  • Broken or missing parts (e.g., keys, head restraints, spare tire, charge cord on hybrid/electric vehicle)
  • Insufficient or poor quality repairs (repairs should be completed through FINN)

  • Mechanical or electrical malfunctions

  • Tires that are not an appropriate match for the vehicle

It is important to inspect your vehicle at handover. Notify FINN immediately if you find any damage and/or defects whatsoever to your vehicle at the time of delivery. 

No. Using our vehicles for rideshare or commercial purposes is a violation of your Subscription Agreement with FINN, which would exclude you from protection under our insurance plan should any accidents or damages occur.

Add Ons & Extra Costs

While FINN offers Pay-by-Plate billing for toll expenses, we understand that some subscribers may want or already have an E-ZPass. Thus, we give our customers both options:


1) Use your E-ZPass and receive billing through the E-ZPass entity.

2) Use FINN's Pay-by-Plate functionality. If you choose this option, we will include your toll expenses in your monthly invoices.

Parking permits vary and are issued at a municipality-level basis. Please check in with your local parking authority and FINN will reach out with relevant information if you are approved by your local authority.

Most of our FINN vehicles are equipped with all-season tires. However, FINN currently does not provide the option for snow tires. It is not an issue if you wish to place snow tires on your FINN vehicle during your subscription term as long as you return the vehicle to its original state upon return.

Installations on the vehicle that lead to permanent changes are unfortunately not allowed. Here we are subject to the specifications of our manufacturers. However, if there is a variant that can be removed without leaving any residue before it is returned to FINN, that is not a problem.

Delivery & Pickup

At the bottom of your order confirmation email you will find a button that leads to your personal delivery status page. Here you can call up the current status of your delivery at any time, and it will be updated regularly.

The current status is on your delivery status page (you will find the button in your confirmation email). Some cars are only completed one day before the delivery date, which is why the delivery date is sometimes updated with very short notice. We are in daily contact with our suppliers and will inform you as soon as possible. If there are delays in delivery, we will usually know this early on and will inform you accordingly.

There are different availabilities depending on your model chosen. You can find these on the details page of the respective vehicle.

Currently, our delivery radius covers all of New Jersey, Massachusetts, Connecticut, Washington, D.C., and Pennsylvania. 

The delivery to your desired location is free of charge.

No. At this time, we can only offer delivery.

No. At this time, FINN requires that the subscription's account holder is physically present to receive their car during their vehicle's delivery.

Yes! All FINN subscription vehicles will be delivered to your address in 'ready-to-drive' condition, so that you can  hit the road as soon as we deliver it to you.


In addition to your vehicle itself as well as any accompanying physical or digital components needed to operate your vehicle, we make sure to also include copies of important documents, such as your vehicle's insurance, so that you can immediately get driving safely and without worry.


Plus, even though our otherwise all-inclusive subscriptions do not usually cover refueling, we always ensure that our vehicles are delivered with at least a quarter tank for our gas vehicles, and are at least 60% charged for our electric vehicles.

When your subscription with us comes to an end, you'll have two options.

  1. Self Drop-Off: Return your vehicle yourself to FINN's partner location with Glovis, located at 4 E Oregon Ave, Philadelphia, PA 19148.
  2. Request Pick-Up: For a $199 fee, FINN will pick up your vehicle at your home address. A mobile, independent appraisal will be carried out on your premises, following which one of our drivers will pick up your vehicle. If you have a follow-up subscription with us, FINN will exchange your car free of charge.

A neutral and independent expert examines the vehicle for damage in your presence and prepares an appraisal. Depending on the condition of the vehicle, this takes about 30-60 minutes. If the vehicle is collected from your home, the vehicle will be picked up by one of our drivers immediately after the report. If you return it to one of our partner locations, the vehicle will then be taken over by our partner and the appraisal would be done at our vehicle compound. A few days after your return, you will receive the return protocol by email with the valuation report of the independent expert, which documents all damage.

FINN subscribers are expected to pay for EV charging, tickets, and tolls. These costs will be factored into your next billing cycle.

In terms of car return, there are no additional return costs if you bring the car back yourself or if you take out a follow-up subscription. Bringing the car back yourself would be possible at our partner location with Glovis (4 E Oregon Ave, Philadelphia, PA 19148). 


Otherwise, should you opt for a pickup from your home, a one-off return fee of $199 is due at the end of your subscription term. 

Billing & Payment

The monthly rate is always charged on the day of delivery each month. For example, if a customer receives their car on January 4th, the monthly rate is debited in advance on the 4th of each month. Unfortunately, the time of debiting cannot be adjusted.

No, unfortunately not at this time. The monthly installments are always due from the day of the delivery date in each month.

In most cases, there will be no deposit. We may choose to charge a deposit on a case-by-case basis depending on our evaluation process.

Normal vehicle wear and tear is included in the cost of your subscription. After the subscription has expired, dents that have to be repaired, scratches that have to be painted, or chips that require repair will be charged. For damage that we can handle through the third-party insurance (such as replacing the windshield), a maximum of $1,000 deductible applies per claim.

FINN subscribers are expected to pay for EV charging, tickets, and tolls. These costs will be factored into your next billing cycle.

In terms of car return, there are no additional return costs if you bring the car back yourself or if you take out a follow-up subscription. Bringing the car back yourself would be possible at our partner location with Glovis (4 E Oregon Ave, Philadelphia, PA 19148). 


Otherwise, should you opt for a pickup from your home, a one-off return fee of $199 is due at the end of your subscription term. 

Subscription Terms & Renewals

If you want to start a new follow-up subscription with FINN, please contact us 6 weeks before the end of your current subscription, and we will coordinate a smooth transition to your brand-new car. At this time, we do not offer the option to renew subscriptions with the same vehicle.


When booking a follow-up subscription with FINN, your previous subscription vehicle's $199 pickup fee is waived.

FINN currently does not offer the ability to extend your car subscription. However, customers are able to book follow-up subscriptions, and we would be delighted to assist you with coordinating a seamless vehicle swap.


Additionally, when booking a follow-up subscription with FINN, your previous subscription vehicle's $199 pickup fee is waived.

Yes, you can use your discount code both when booking a new vehicle and when renewing your current car subscription. The discount cannot be applied to the monthly rate of your current subscription.

No, at this point we are not able to offer a purchasing option.

Returns & Cancellations

FINN will allow you to cancel your subscription within 2 full business days of booking with no penalty. Please email help@finn.auto within that time frame to facilitate the cancellation. 


If you wish to cancel your subscription more than 2 full business days after your order is confirmed, please email help@finn.auto immediately. In these circumstances, FINN will charge a fee for restocking the vehicle. 


After vehicle handover, FINN does not allow for cancellation. If you still wish to return the vehicle prior to the end of the contract, please contact us at help@finn.auto. Depending on your individual case, we will do our best to find you an accommodating solution.

FINN's cancellation fee is equal to one month of a vehicle's subscription cost, pre tax. We offer customers a grace period of 2 full business days after their order is confirmed to make changes to their subscription. 


In other words, FINN only charges customers a cancellation fee if they cancel their subscription more than 2 full business days after receiving confirmation of their order.

Sustainability

We cooperate with ClimatePartner, a company through which we support climate protection projects that not only protect the environment through CO2 savings, but also improve the living conditions of the local population. At ClimatePartner, we choose from over 60 projects to support environmental protection.