Questions about your car subscription?

General

In order to drive our cars, you must be at least 25 years old, have a valid driver's license for at least 2 years (from the date of issue), meet all of FINN's approval criteria, and abide by all terms of your subscription agreement.

Yes. FINN does perform a credit check before you sign up. We look to credit bureau scores, driving history, and other criteria in our evaluation process. Credit scores are obtained through a soft pull and will not adversely affect your credit score.

Car Subscription

Availability depends on your chosen model. You can find these on the details page of each vehicle.

The vehicle may only be used in the continental United States.

Your FINN car subscription includes everything except refueling. This means service, maintenance, insurance, taxes, and diminution in value due to normal use of the vehicle. This also includes all normal wear and tear such as tire and brake wear and regular maintenance appointments for tire and oil changes.

Booking | Conditions | Additional driver

In order to drive our cars, you must be at least 25 years old, have a valid driver's license for at least 2 years (from the date of issue), meet all of FINN's approval criteria, and abide by all terms of your subscription agreement.

Unfortunately we are not allowing non-US driver's licenses at this time.

In most cases, there will be no deposit. We may choose to charge a deposit on a case-by-case basis depending on our evaluation process.

Yes. FINN does perform a credit check before you sign up. We look to credit bureau scores, driving history, and other criteria in our evaluation process. Credit scores are obtained through a soft pull and will not adversely affect your credit score. 

Unfortunately, unregistered drivers are not allowed to drive the vehicle.

Delivery

Currently, our delivery radius covers all of New Jersey and Eastern Pennsylvania, which is defined as any area east of, and including, State College, Centre County, PA. At this point, we do not deliver to any locations west of State College.


The full list of counties we deliver to include the following: Adams, Bradford, Bucks, Carbon, Centre, Chester County, Clinton, Columbia, Cumberland, Dauphin, Delaware, Elk, Franklin, Fulton, Huntingdon, Juniata, Lackawanna, Lancaster, Lebanon, Lehigh, Luzerne, Lycoming, Mifflin, Monroe, Montgomery, Montour, Northampton, Northumberland, Perry, Philadelphia, Pike, Potter, Schuylkill, Snyder, Sullivan, Susquehanna, Tioga, Union, Wayne, Wyoming, York.

The delivery to your desired location is free of charge.

No. At this time, we can only offer delivery.

No.

Order and delivery status

At the bottom of your order confirmation email you will find a button that leads to your personal delivery status page. Here you can call up the current status of your delivery at any time, and it will be updated regularly.

The current status is on your delivery status page (you will find the button in your confirmation email). Some cars are only completed one day before the delivery date, which is why the delivery date is sometimes updated with very short notice. We are in daily contact with our suppliers and will inform you as soon as possible. If there are delays in delivery, we will usually know this early on and will inform you accordingly.

Termination

FINN will allow you to cancel your subscription within 48 hours of booking with no penalty. Please email help@finn.auto within that time frame to facilitate the cancellation. 


If, for any urgent reason, you wish to cancel your subscription prior to handover of the vehicle, and after passage of the initial 48 hours, please email help@finn.auto immediately. In this circumstance, FINN will charge a fee for restocking the vehicle. 


After vehicle handover, FINN does not allow for cancellation. If you still wish to return the vehicle prior to the end of the contract, please contact us at help@finn.auto. Depending on the individual case, we will do our best to find an accommodating solution.

If you want a follow-up subscription or if you want to renew, please contact us 6 weeks before the end of the subscription, and we will coordinate a smooth transition.

Return of the car

You have two options: 

  1. Either you bring the vehicle back free of charge to our partner location with Glovis (4 E Oregon Ave, Philadelphia, PA 19148).
  2. Or you can opt for us to pick it up from your home for a collection fee of $199. A mobile, independent appraisal will be carried out on your premises - then a driver picks up the vehicle. If you have a follow-up subscription, we exchange your car free of charge.

A neutral and independent expert examines the vehicle for damage in your presence and prepares an appraisal. Depending on the condition of the vehicle, this takes about 30-60 minutes. If the vehicle is collected from your home, the vehicle will be picked up by one of our drivers immediately after the report. If you return it to one of our partner locations, the vehicle will then be taken over by our partner and the appraisal would be done at our vehicle compound. A few days after your return, you will receive the return protocol by email with the valuation report of the independent expert, which documents all damage.

There are no additional return costs if you bring the car back yourself or if you take out a follow-up subscription. Bringing the car back yourself would be possible at our partner location with Glovis (4 E Oregon Ave, Philadelphia, PA 19148). 


Otherwise, should you opt for a pickup from your home, a one-off return fee of $199 is due at the end of your subscription term. 

Normal vehicle wear and tear is included in the cost of your subscription. After the subscription has expired, dents that have to be repaired, scratches that have to be painted, or chips that require repair will be charged. For damage that we can handle through the third-party insurance (such as replacing the windshield), a maximum of $1,000 deductible applies per claim.

Costs

There are no additional costs if you bring the car back yourself or if you take out a follow-up subscription. Bringing the car back yourself would be possible at our partner location of Glovis (4 E Oregon Ave, Philadelphia, PA 19148). 


Otherwise, should you opt for a pickup from your home, a one-off return fee of $199 is due at the end of your subscription term. 

Contract | Invoice | Deposit

The monthly rate is always charged on the day of delivery each month. For example, if a customer receives his car on January 4th, the monthly rate is debited in advance on the 4th of each month. Unfortunately, the time of debiting cannot be adjusted.

No, unfortunately not at this time. The monthly installments are always due from the day of the delivery date in each month.

Vehicle | Tires | Modifications

Installations on the vehicle that lead to permanent changes are unfortunately not allowed. Here we are subject to the specifications of our manufacturers. However, if there is a variant that can be removed without leaving any residue before it is returned to FINN, that is not a problem.

Contract extension | Loyalty program

The best way to contact us is through our customer service hotline at +1 (619) 439-0735. The return fee of $199 for your old vehicle does not apply when booking a follow-up subscription.

Yes, you can use your discount code both when booking a new vehicle and when renewing your current car subscription. The discount cannot be applied to the monthly rate of your current subscription.

Miscellaneous

We cooperate with ClimatePartner, a company through which we support climate protection projects that not only protect the environment through CO<sub>2</sub> savings, but also improve the living conditions of the local population. At ClimatePartner, we choose from over 60 projects to support environmental protection.